If you have any complaints regarding the PLI Policy and searching for how to register Postal Life Insurance complaints online, here we will discuss in detail the whole process to register a PLI complaint.
Register Postal Life Insurance Complaints– A Detailed process
1. Choose your method: You can file your complaint through various channels:
Register a Postal Life Insurance complaint -Online:
- Toll-free Number: Call the PLI Grievance Redressal Toll-free number: 1800-266-6868.
Register a Postal Life Insurance complaint Offline:
- Post Office: Visit any post office and submit your complaint in writing.
- Circle Public Grievances Nodal Officer: Contact the relevant Circle Public Grievances Nodal Officer for your region. You can find their contact details here:
2. Prepare your complaint:
- Before filing your complaint, gather all relevant documents, such as your policy number, policy document, communication records with PLI, and any other supporting evidence.
- Clearly state the nature of your complaint, including the specific issue you are facing, the date and time of the incident, and the names of any individuals involved.
- Be concise and factual in your complaint.
3. Submit your complaint:
- Follow the instructions specific to the chosen method mentioned above.
- When filing online, you’ll need to provide your basic information, contact details, and a detailed description of your complaint.
- If you submit your complaint in writing, ensure it is legible and addressed to the appropriate authority.
Step-by-step guide to Register Postal Life Insurance Complaints-
– Visit the official India Post website.
– Navigate to the ” Register Your Complaint” at home page.
– Select “Complaint Registration” from the options provided.
– Fill in the required details accurately.
- Category-Insurance
- Service -Postal Life Insurance
- Proposal/policy number-
- Type- Nature of PLI complaint
Provide personal information such as name, address, and contact details.
– Specify the complaint details including policy number, nature of complaint, and any relevant information.
– Upload supporting documents if necessary.
– Verify all entered information for accuracy.
– Submit the complaint form.
– Receive a confirmation of complaint registration.
– Await further communication or resolution from the Postal Life Insurance department.
What are the time limits for PLI services to complete- PLI Citizen Charter
| Service | Standard (Time Limit) |
| Issuing of Policy Documents | Within 15 days of receipt of complete proposal |
| Delivery of Policy Documents | Within 7 days of dispatch from Head Office |
| Endorsement of Assignment/Nomination | Within 10 days of receipt of application |
| Revival of Lapsed Policy | Within 15 days of receipt of revival application & premium |
| Settlement of Maturity Claims | Within 30 days of receipt of claim form & documents |
| Settlement of Death Claims | Within 60 days of receipt of claim form & documents |
| Settlement of Surrender Claims | Within 15 days of receipt of surrender application & documents |
| Grant of Loan | Within 15 days of receipt of loan application & documents |
| Issue of Duplicate Policy Bond | Within 10 days of receipt of application & documents |
| Correction of Name/Address in Policy Documents | Within 15 days of receipt of application & documents |
| Processing of ECS Mandate | Within 7 days of receipt of mandate form |
| Providing Information (through Toll-Free No./Website) | Immediate response/within 24 hours |
Additional Points:
- All complaints will be acknowledged within 7 days of receipt.
- A final decision on all complaints will be taken within 30 days of receipt.
- If you are not satisfied with the resolution of your complaint, you can escalate it to the next higher authority or may also lodge complaint at DCAGRP